Donor questions

Incitement Payment Processing Fees for HSBC/HSBC Amanah Credit Card/-i customers

In an effort to support and promote sustainable business activities, HSBC will absorb the payment gateway fees for HSBC/HSBC Amanah Credit Card/-i customers. Refer to the steps below.

Fees for Contributors

To process payments, Incitement charges a payment processing fee to contributors making online donations.

  • If you make a donation to a project raising funds in Malaysian Ringgit, a ≈1.9% payment processing fee applies for credit cards, and a 1.6% payment processing fee applies for debit cards.

For every donation made, these fees are applicable.

In other words, if you make a donation of RM100, you will be charged RM101.90.

However, if you are an HSBC/HSBC Amanah Credit Card/-i Cardholder and you meet all of the following three criteria below, HSBC/HSBC Amanah will absorb the payment processing fees.

HSBC/HSBC Amanah – Payment Processing Fee Waiver

  1. You first registered your account via, and;
  2. You have donated to an HSBC-supported charity, and;
  3. You have used your HSBC/HSBC Amanah Credit Card/-i to donate.

Payment Partners

We have appointed our technology partner Fusionex for the collection of online payments on our platform. We use iPay88 as our payment gateway service provider for Malaysian projects



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