Charity questions

How do I issue a tax receipts to donors?

Charities should only issue tax-exemption receipts if they are a registered NGO under sub-section 44 (6) of Income Tax Act 1967 and therefore eligible as per relevant authorities. Please take note of Incitement’s Term of Use, section 4.1 Tax Exemption to understand your rights with regards to issuing tax-exemption receipts to donors.

How to issue tax-receipts

Is your organisation registered with the relevant authorities as tax-exempt? Then you can use Incitement to easily issue tax-exemption receipts to your donors. This articles summarizes how this works.

1. Enable tax-receipts

  • Navigate to your Charity Page > Tools > Tax exemption
  • Toggle the button to enable and set a minimum donation amount if any
  • This will allow donors to request a tax receipt for their donation in the checkout
  • The donor will be required to provide their IC/Passport number and full address

2. Download donor list

  • Go to your Charity Tools or Fundraiser Dashboard and navigate to the Donors section
  • Click Manage donors > Download donor lists
  • Download the list of donors that requested a tax receipt

3. Issue tax-receipts

  • Create the hard copy tax-receipt as per your local regulatory requirements
  • Scan or take a photocopy of the receipt and store it to your computer
  • Go to your Charity Tools or Fundraiser Dashboard and navigate to the Donors section
  • Click Manage Donors > Issue tax-exemption receipts
  • Drag the tax receipt to the respective drag & drop box (you can upload multiple receipts at once)
  • Once you have uploaded the receipts, click ‘Issue Receipts’ and confirm your action
  • Your donor will be sent an email with a link to download their tax receipt
  • You can also click the Message icon next to each donor’s name to get in touch with them if you require additional information
  • We recommend you issue the tax receipt to the donor within sixty (60) days of donation.
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